ITIL gets results. Delivering efficient, cost-effective solutions for better risk management and customer service, the benefits of ITIL are internationally recognized and always in demand. With its holistic view of the IT service lifecycle, from development, to implementation and review, ITIL creates the groundwork, the method and the means to maximize teamwork, manage consumer expectations and master continuous improvement.
What is ITIL?
First, down to the basics. ITIL, or the Information Technology Infrastructure Library, is the globally renowned framework for IT service standards and best practices preferred by businesses worldwide. ITIL is a non-proprietary framework that was devised by the industries leading organizations and experts. The ITIL practice is recognised and used worldwide, which means the methods can be easily understood and communicated amongst most individuals and organizations.
What are the benefits of ITIL?
Meet the needs of your team, your customers and a growing digital economy with these 5 benefits of ITIL:
1. Mitigate Risk, Manage Service Disruption, Maximize Reward
By virtue of this proven system, you can prepare your team to efficiently manage change, minimize business risk, reduce service disruption or failure and maximize your bottom line through continuous service improvement. ITIL has the ability to identify and manage service improvement opportunities. The incident management tools, concepts and techniques allow you to restore services, investigate causes and eliminate incidents from occurring. Preventing businesses and its employees from wasting time and money on technological issues, as the potential for service disruption is minimized. By using ITIL to resolve your businesses technological issues, time can now be spent concentrating on customers and user experience.
2. Improve Customer Satisfaction with Efficient Service Delivery
The benefits of ITIL are not limited to enhancing service quality and reducing business risks. By introducing ITIL into your business, you can enhance productivity and efficiency, develop stronger customer relationships and improve overall customer satisfaction. ITIL provides you with the tools and skills to better understand your customer so that you can deliver efficient services that meet their needs.
Not only will you give your customers greater value, but you will receive a better return on your own investments. ITIL gives your team the tools necessary to protect your company and your clients so projects and goals remain on track. Above all, the benefits of ITIL mean that your customers are getting what they want…and that’s just good business.
3. Reduce and Control Costs
Saving money is another ITIL benefit that has organizations rushing to implement an ITIL framework. It may not be easy but it has the ability to reduce costs and enhance overall services. Through ITIL management techniques you have the ability to accurately calculate and influence the demand for your services. This insight allows you to reduce IT and company costs, improve the use of resources, reduce operating expenses and implement cost-effective systems.
4. Building a Stronger Alignment Between IT and Your Business
ITIL not only cuts back on costs and risk, it enhances teamwork and communication. As previously mentioned ITIL was devised by leading professionals and practitioners in the industry, so you will be implementing the best-proven practices into your business. The benefits of ITIL are not only universal, but are also universally recognized as the basis for the industry gold standard. This means that when you are an IT professional with ITIL certification, your current or prospective employer will know that you have the training and the ability to reliably translate technological skill into superior products and customer service. Clear expectations also mean a streamlined supply chain. Overall, ITIL results in a significant competitive advantage, for the job-seeker, employee, and manager alike.
5. Stabilize Your Service Environment and Support Organizational Change
ITIL is now recognized as a key influencer in cutting costs and increasing efficiencies through business process improvement. This shift has caused organizations to work towards better aligning their business with IT planning and management. The ITIL framework aligns to businesses needs by combining quality and change management principles that support business changes while maintaining a stable service environment. One of the best ITIL benefits for your business is getting everyone on the same page.
Thought Rock is a Proud ITIL Accredited Training Organization
Get all the benefits of ITIL on your terms, with the Thought Rock online ITIL certification program. Accessible, convenient and affordable, Thought Rock’s ITIL Foundation training is fully accredited and offers practice exams and study tips to maximize success.
Our multimedia course is offered exclusively online, affording our customers the flexibility to attempt the program whenever and wherever they choose, from virtually anywhere in the world. Typically, our curriculum covering the benefits of ITIL, the IT service management lifecycle and industry best practices will take approximately 10 hours in total to complete. Your comprehensive study guide developed specifically to help prepare for the ITIL Foundation test is free with purchase of the Thought Rock ITIL course and exam package.