Today’s support environments are more complex than ever. Some support organizations are supporting several hundred applications and systems. So how do managers and trainers get support resources up to speed more efficiently? It all begins with Asset Velocity!
Join us for a discussion how to increase performance and effectiveness of your support team through Asset Velocity. We will discuss how you can measure and track learning performance and increase learning speed for better performance in the support organization.
- Understand the correlation between learning and support team productivity
- Review Key Performance Indicators in determining your team’s Asset Velocity
- Develop your own Asset Velocity Curve and how to benchmark it for continuous improvement.
Presented by: John Towsley, Co-Founder of Thought Rock