Presented by Graham Furnis, Senior Consultant, Thought Rock.
This presentation seeks to explain the concepts driving Continual Improvement and some of its underlying processes. Understand the concept of bite sized improvements, the importance of maintaining momentum, and the necessity of having a vision.
- Understand the scope of the Lifecycle stage of Continual Service Improvement (CSI)
- Define the goals and objectives to achieve in CSI
- Identify the success factors for CSI