Presented by Roy Atkinson, Senior Writer/Analyst at HDI.
There is increased emphasis on customer service in almost every business in a highly competitive environment. Why do some organizations make great customer service look easy, and some seem to have a difficult time finding a way to make customer focus stick. This session will enumerate specific ways organizations can plan for and execute customer service excellence.
- Defining what and who customers really are, whether internal or external
- Determining ways to focus the organization more on eliminating customer roadblocks, and why this is important
- Discovering the framework for customer service excellence, and specific initiatives for your organization
- Defining the ways individual customer interactions can be continually improved