Tues Oct 04, 2011 12PM EST
Presented by Don Page, Business Development Director of the Marval Group.
This session is essential for any member of your team, from senior management to Service Analysts who would like a straight talking and common sense introduction to ITIL v3 from two of the world’s leading ITIL experts and practitioners.
With over 400 ITIL implementation projects under their belts and 9 European service improvement projects of the year awards, then this is the session for you.
- Practical overview of the key ITIL Processes
- Key messages to sell to your team
- Why ISO/IEC20000 will do better than ITIL on its own
- Don’s top 10 operational rules of engagement