Presented by Allan Stear, Senior Trainer and Consultant, Marval Group.
Learn how to sell yourself to the business and instil organisational, stakeholder and customer confidence.
- What are essential metrics and classifications you need to collect and exploit
- How to demonstrate and sell your value to the board
- Why figures like 99.999% don’t add any real value to the bottom line
- How to report on your ITIL process’s performance
- What are the keys metrics to identify essential service improvements