Presented by Charles Cyna, President ThinkITSM Corp.
Learn how to build your CIO an Executive Scorecard that demonstrates Service Desk value, raises your profile and demonstrates Service Improvement.
- The Service Desk has changed how we measure needs to change too.
- What is your Service Desk’s value proposition and how do you communicate it.
- What does an Executive Scorecard look like and how to build one.
In the current atmosphere of cost cutting and outsourcing it is increasingly critical for Service Desks to demonstrate their value to IT and the organization.
Moving from being valuable to visibly valuable’ is essential if the Service Desk continues to receive the investment it needs to effectively support the organization. The key to becoming ‘visibly valuable’ is making information gathered on the Service Desk relevant to Senior Management.
All too often we provide Senior Management with the information that lets them know how busy we are but not how valuable we are.
Come to this session and learn how to build an Executive Scorecard that will raise the profile of the Service Desk in your organization and will focus your team on improved performance.