Presented by John Towsley, Co-Founder of Thought Rock
John Towsley, Co-Founder of Thought Rock, examines case studies where companies have successfully implemented ITIL v3 in their IT Strategy. This presentation drills down to the basics of how to approach the implementation process in a clear way to ensure success.
- Understanding of strategic planning as a process not an event
- Model for developing and updating a plan
- Sample forms and templates to use in your organization