Leading a generation of business owners, managers and entrepreneurs to achieve corporate objectives and maximize returns while minimizing risk, ITIL, or the Information Technology Infrastructure Library, is quite simply the most widely recognized and respected system of IT best practices in the world.
Like technology itself, industry must evolve to keep pace with the demands of the savvy consumer in a connected world. Thus, ITIL V3, created in 2007, was updated to reflect technological advancements, emphasize proactivity and introduce the elements of design coordination and strategy and business relationship management in its ITIL 2011 edition.
While expanded, the ITIL 2011 structure remains essentially very similar to its previous interpretation, so it is now considered the current version 3 and the 2007 edition an extension of version 2. For those who earned ITIL V3 certification prior to ITIL 2011, no upgrade or bridging is required.
While for the purposes of the ITIL V3 exam, the 2007 and ITIL 2011 versions remain interchangeable, the latter does in fact include a few practical updates related to the future of IT service management. Building on the strengths of the previous edition, ITIL 2011 adds the elements of Strategy Management for IT Services, Demand Management and Business Relationship Management as well as the new roles of the Service Strategy Manager, Demand Manager and Business Relationship Manager to assist with these processes. Under the banner of Service Design, few differences exist between the current and former Version 3, however Design Coordination has been introduced as a new process to which Service Design components are now aligned.
Thought Rock provides a comprehensive review of ITIL 2011 in preparation for the ITIL certification exam.
Want to Learn More?
Watch our on-demand webcast “ITIL 2011 Refresh: Has “Change” Changed?” Presented by Graham Furnis, Senior Consultant at B Wyze. This session examines the ITIL v3 refresh 2011 Change Process and some notable updates from the 2007 books.
- Review the overall Change Process
- Discuss Change Type
- Discuss the Normal Change Model
- Discuss the Authorization Step
Getting Started with Thought Rock ITIL V3 Foundation Certification
Better business begins with ITIL Foundation certification. The first step in the ITIL structure and the building block of the IT service strategy, ITIL V3 Foundation connects IT services with the needs of business today.
With a focus on improved efficiency and a more streamlined customer experience, the key components of ITIL V3 Foundation certification may be adapted to virtually any organization and include a comprehensive overview of issues related to the IT service life cycle, concepts and competencies, principles and processes, definitions and roles, functions and management, technology and architecture, essential models and training.
Since the Thought Rock program is delivered entirely online, we are able to offer our customers the unique flexibility and convenience of accessing our course materials at any time, from nearly anywhere in the world. Additionally, you may choose to write your 60-minute multiple choice online exam, administered by award-winning and globally recognized ITIL examination institute PeopleCert, from virtually any place you have access to high speed internet that meets testing system requirements, a webcam, and a PC operating at Windows XP or above.