ITIL, or the Information Technology Infrastructure Library, is today’s most widely recognized IT service management framework and the gold standard in the industry. Comprised of a series of certification levels from the basics to a master class, the ITIL certification program has already helped thousands of IT professionals and businesses worldwide advance their career and corporate goals. Under ITIL 2011, V3, the ITIL process is defined through the 5 unique but complementary stages of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Though they are not linear, the defined phases are:
The first step in the ITIL process. Identify business goals and current opportunities to create a more streamlined approach, resulting in enhanced efficiency and less risk.
Real-world solutions made simple. Your template for quantifiable advancements in IT service methodology.
Find out what works, and where improvements can be made, while effectively managing change.
Maximize value, security and efficiency while minimizing potential disruptions caused by service outages.
Continual Service Improvement
Meeting today’s IT requirements without compromising tomorrow’s business needs. Cost-effective, sustainable enhancements to service delivery, communications and corporate performance.
Translating best practices into exceptional results based on efficient, cost-effective IT lifecycle management, the ITIL framework is your key to success in an increasingly globalized and competitive digital economy.
ITIL Process Applications
Above all, the ITIL process is fully adaptable to meet the specific needs of individual businesses, consumers and organizations around the globe.
The benefits of the ITIL framework extend far beyond the IT sector; in fact, Thought Rock’s training program is trusted by corporate, finance, communications and military leaders such as Cisco, Deloitte, HSBC, at&t, HP, IBM and the United States Navy.
Managed by AXELOS as an internationally recognized best practice, the ITIL program is divided into a 5-level certification structure which includes ITIL Foundation, Practitioner, Intermediate, Expert and Master levels. At Thought Rock, we afford IT professionals the opportunity to receive Foundation level ITIL training online, with access to study materials, test tips and practice exams available virtually anywhere you have an Internet connection.
Thought Rock ITIL Foundation Certification
Thought Rock is pleased to offer your comprehensive guide to the ITIL Foundation exam. Your training and exam package covers everything you need to know to achieve this entry-level IT service management qualification recognized in over 150 countries worldwide. By the time you have concluded the Thought Rock program online, you will have developed a solid understanding of the ITIL process, its practices and principles including the following core concepts and competencies: practical service management, ITIL terminology and lifecycle, roles, functions, technology, architecture and training.
Prepare for Your ITIL Exam Online
Better ITIL training online. Better results.
Thought Rock makes it easy to prepare for your ITIL exam online through targeted, interactive distance education delivered entirely at your own pace. The Thought Rock ITIL Foundation curriculum, developed specifically to prepare you for your PeopleCert-accredited ITIL exam online, consists of 8 course modules and 2 practice exams, which typically take about 26 hours in total to complete. However, since each candidate will have six months from the date of purchase to attempt the ITIL exam online, the timeline is up to you.
Thought Rock is proud to be an accredited ITIL training organization, certified by PeopleCert on behalf of Axelos, a joint venture of the Cabinet Office of the United Kingdom and Capita PLC, and the creator of the ITIL process. This means that we offer our customers an inside look to top ITIL resources and materials designed to get you certified.
Simple, streamlined and secure, Thought Rock’s ITIL training online is offered in conjunction with exclusive access to your ITIL Foundation exam proctored by award-winning examination institute PeopleCert.
Corporate ITIL Training Online
One of the greatest advantages of the ITIL process is a more efficient workplace. Contact Thought Rock to learn about valuable group discounts available when you purchase multiple ITIL Exam & Training Bundles for your team.
Contact Thought Rock
To find out more about the ITIL process and the Thought Rock ITIL online training program, consistently rated #1 in its class by corporations worldwide, we invite you to contact us via live chat 24 hours a day or by email at [email protected]