Presented by Graham Furnis, Senior Consultant at Thought Rock. This presentation explores the top level concepts of the Continual Service Improvement (CSI) model and follows it down to the component level. Key learnings: Understand vision within the … [Read more...] about Webinar: Continual Improvement: What’s your Vision?
Thought Rock VideoCast – “ISO/IEC 20000; why you should care about these essentials of ITSM” with Mart Rovers
Tuesday October 05, 2010 12:00 - 12:45PM EST During presentation the attendees will learn what ISO/IEC 20000 has to offer to every IT Service Management adoption program. This global ITSM standard focuses on the minimal requirements to … [Read more...] about Thought Rock VideoCast – “ISO/IEC 20000; why you should care about these essentials of ITSM” with Mart Rovers
Thought Rock VideoCast – “Creating a Lean IT Service Continuity Practice” With Dave Howard
Tuesday August 24, 2010 12:00PM - 12:45PM EST "The goal of ITSCM is to support the overall business continuity process by ensuring the required IT technical and facilities can be resumed within required and agreed business timescales.” This … [Read more...] about Thought Rock VideoCast – “Creating a Lean IT Service Continuity Practice” With Dave Howard
Thanks to your help, we’ve helped build a school library for kids in need!
We're positively thrilled to report that our favorite charity, Room to Read, has successfully built a library at a school in Nepal. Shree Kisani Primary School is located in a village called Arman, located in central Nepal. Most of its students … [Read more...] about Thanks to your help, we’ve helped build a school library for kids in need!
Tips on Building an Internal ITIL Training Program, with Judi Pare
Are you thinking of creating an ITIL Training program inside your company, but don't know where to start? Join industry veteran Judi Pare to learn about how to build a program from scratch using the latest tools and technology. She will offer … [Read more...] about Tips on Building an Internal ITIL Training Program, with Judi Pare
Breakthrough Series: “Service Agreements: Break Through and Make it Happen” with Graham Furnis
Service Agreements are where “Services are defined and detailed” in IT Service Management (ITSM) practice. The Service Agreements session is a bite-sized, right-sized overview enabling you to create Service Agreements that can be grown, developed, … [Read more...] about Breakthrough Series: “Service Agreements: Break Through and Make it Happen” with Graham Furnis
Here’s an innovative approach to employee training …
It seems delivery company UPS has discovered something we at Thought Rock already knew: that younger people prefer high-tech approaches to training: Based on results so far, the world's largest package-delivery company is convinced that … [Read more...] about Here’s an innovative approach to employee training …
Thought Rock VideoCast – “From Sleepy to Sensational: Making Memorable Presentations” presented by Jill Donahue
In business, your ability to influence others will take you further than any other skill set. Learn how to influence effectively when presenting so that others listen, understand and act. Behaviour change expert Jill Donahue will be illustrating … [Read more...] about Thought Rock VideoCast – “From Sleepy to Sensational: Making Memorable Presentations” presented by Jill Donahue
Article: How ITIL Improved Business
ArticleSpace has an interesting look at ITIL and how it has improved business. What ITIL has done is to set out best practices that are now widely considered the standard in IT. Through the correct application of information technology using the … [Read more...] about Article: How ITIL Improved Business
Seriously: be careful with your passwords
Internet standards expert John Pozadzides just posted a very interesting blog post on hacking passwords. It's an old cliche about passwords: that many of them are just the word "password" or "12345." But as Mr. Pozadzides points out, hackers have … [Read more...] about Seriously: be careful with your passwords