The folks over at How To Get Focused have lots of interesting charts and information; it's well worth a visit. As one example, they recently posted this chart providing their advice on how to deal with email. Some of us get an awful lot of it ... … [Read more...] about Dealing with email: a flowchart
Article: How Social Networks Improve Productivity
Wired magazine recently posted a very interesting item on social networking, suggesting that, when used properly, it does something counter to what most people assume: increase productivity. Humans weren't designed to maintain a constant focus on … [Read more...] about Article: How Social Networks Improve Productivity
Spotting future trends in virtualization
Valerie Valentine over at Information-Management.com recently posted a look at virtualization trends. Referring to a recent study, virtualization has improved service quality, operational staff productivity and morale, and despite increased … [Read more...] about Spotting future trends in virtualization
Mix up the workweek with “20% Time”
It's common knowledge that Google lets its engineers spend 20% of their workweek on side projects "they're passionate about." Some might think this is a holdover from the days of the Internet bubble, when web startups had game rooms, naptimes and … [Read more...] about Mix up the workweek with “20% Time”
Interesting new smartphone app: get a live operator every time
There's a neat new app called "Dial Zero" that, once installed on your smartphone, connects you directly to a live operator, bypassing automated call centers: Quickly dial the customer service numbers of over 600 companies and skip directly to a … [Read more...] about Interesting new smartphone app: get a live operator every time
Implementation can be tricky – Daylight Savings time
Yesterday was one of the more welcome days of the year: daylight savings, when clocks "spring forward" one hour. Daylight hours are suddenly longer (at least for folks in northern areas); it feels like winter is finally ending. But have you ever … [Read more...] about Implementation can be tricky – Daylight Savings time
Killing the Goose: The Commercialization of ITIL (Guest Article)
By David Mainville The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes David Mainville of Consulting-Portal. Like most good things, the development of IT service management (ITSM) processes was … [Read more...] about Killing the Goose: The Commercialization of ITIL (Guest Article)
Cheer up, the Great Recession isn’t all bad …
The recession has been pretty rough so far, with high and persistent unemployment. This is particularly the case in manufacturing. But according to Patrick Thibodeau over at Network World Asia, ITSM has proven very resilient. He details a major … [Read more...] about Cheer up, the Great Recession isn’t all bad …
Startling Microsoft document leaked: personal info they’ll share with police
An internal Microsoft document has been leaked to the Internet that's causing a bit of a stir. The Global Criminal Compliance Handbook informs police and intelligence services just what sorts of information Microsoft collects on its users, and how … [Read more...] about Startling Microsoft document leaked: personal info they’ll share with police
Are you getting value from ITIL?
George Spafford over at ITSMWatch.com recently posted a blog entry that asks a very basic question: Are you getting value from ITIL? ... practitioners need to never forget that ITIL is only a tool or a means to an ends. It is should never be a … [Read more...] about Are you getting value from ITIL?