After negotiations with the Chinese government failed, Google has announced it is pulling out of China. From now on, people on China's mainland trying to access Google will be directed to the search engine's Hong Kong site, which is … [Read more...] about Google pulls out of China
It's common knowledge that Google lets its engineers spend 20% of their workweek on side projects "they're passionate about." Some might think this is a holdover from the days of the Internet bubble, when web startups had game rooms, naptimes and … [Read more...] about Mix up the workweek with “20% Time”
There's a neat new app called "Dial Zero" that, once installed on your smartphone, connects you directly to a live operator, bypassing automated call centers: Quickly dial the customer service numbers of over 600 companies and skip directly to a … [Read more...] about Interesting new smartphone app: get a live operator every time
The Service Catalog is where “Service” begins in IT Service Management (ITSM) practice. The Service Catalog session is a bite-sized, right-sized overview enabling you to create a Service Catalog model that can be grown, developed, and connected to … [Read more...] about The Service Catalog: Breakthrough and Make it Happen
Yesterday was one of the more welcome days of the year: daylight savings, when clocks "spring forward" one hour. Daylight hours are suddenly longer (at least for folks in northern areas); it feels like winter is finally ending. But have you ever … [Read more...] about Implementation can be tricky – Daylight Savings time
The reliably readable IT Skeptic had an interesting post recently: "No Thanks, I Don't Want To Look At Your ITSM Product." ... as a jaded ex-vendor there isn't a chance in hell that I am going to get enraptured by your baby and shout its merits … [Read more...] about Be Careful Where You Aim Your ITSM Sales Pitches!
By David Mainville The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes David Mainville of Consulting-Portal. Like most good things, the development of IT service management (ITSM) processes was … [Read more...] about Killing the Goose: The Commercialization of ITIL (Guest Article)
Our good friends over at Consulting-Portal recently conducted a detailed survey of trends and opportunities in the ITSM industry. Some of the findings are quite illuminating. They looked at the following areas: Sponsorship Organization and … [Read more...] about Where do you see the ITSM industry headed?
The recession has been pretty rough so far, with high and persistent unemployment. This is particularly the case in manufacturing. But according to Patrick Thibodeau over at Network World Asia, ITSM has proven very resilient. He details a major … [Read more...] about Cheer up, the Great Recession isn’t all bad …
An internal Microsoft document has been leaked to the Internet that's causing a bit of a stir. The Global Criminal Compliance Handbook informs police and intelligence services just what sorts of information Microsoft collects on its users, and how … [Read more...] about Startling Microsoft document leaked: personal info they’ll share with police