Yesterday was one of the more welcome days of the year: daylight savings, when clocks "spring forward" one hour. Daylight hours are suddenly longer (at least for folks in northern areas); it feels like winter is finally ending. But have you ever … [Read more...] about Implementation can be tricky – Daylight Savings time
The reliably readable IT Skeptic had an interesting post recently: "No Thanks, I Don't Want To Look At Your ITSM Product." ... as a jaded ex-vendor there isn't a chance in hell that I am going to get enraptured by your baby and shout its merits … [Read more...] about Be Careful Where You Aim Your ITSM Sales Pitches!
By David Mainville The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes David Mainville of Consulting-Portal. Like most good things, the development of IT service management (ITSM) processes was … [Read more...] about Killing the Goose: The Commercialization of ITIL (Guest Article)
Our good friends over at Consulting-Portal recently conducted a detailed survey of trends and opportunities in the ITSM industry. Some of the findings are quite illuminating. They looked at the following areas: Sponsorship Organization and … [Read more...] about Where do you see the ITSM industry headed?
The recession has been pretty rough so far, with high and persistent unemployment. This is particularly the case in manufacturing. But according to Patrick Thibodeau over at Network World Asia, ITSM has proven very resilient. He details a major … [Read more...] about Cheer up, the Great Recession isn’t all bad …
An internal Microsoft document has been leaked to the Internet that's causing a bit of a stir. The Global Criminal Compliance Handbook informs police and intelligence services just what sorts of information Microsoft collects on its users, and how … [Read more...] about Startling Microsoft document leaked: personal info they’ll share with police
George Spafford over at ITSMWatch.com recently posted a blog entry that asks a very basic question: Are you getting value from ITIL? ... practitioners need to never forget that ITIL is only a tool or a means to an ends. It is should never be a … [Read more...] about Are you getting value from ITIL?
Ever feel like the new crop of software engineers keeps getting younger and younger? Well you ain't wrong! Meet Marko Calasan, a nine-year-old native of Macedonia who just became a Microsoft Certified System Engineer. His tiny homeland north of … [Read more...] about Man, the competition just keeps getting younger!
Jayne Groll, Co-founder and President of ITSM Academy, walks us through a narrated six-part slideshow explaining the ins and outs of ISO/IEC 20k, demystifying the sometimes intimidating concepts involved. … [Read more...] about ISO/IEC 20000 Is Not Scary! (Part 2)
As a Thought Rock member, you will be contributing to the building of a school in the developing world through our partnership with Room To Read. The B Wyze Group has already funded the construction of multiple facilities in the developing world … [Read more...] about Thought Rock Contributing 10% of every Membership to Room To Read