Contributor: Frank Herman OK you've decided to implement ITIL processes and you're trying to figure out ways to make it really work well. Consider using process automation/management tools to implement your ITIL processes! These tools unite an … [Read more...] about Consider Using Process Automation Tools To Ensure ITIL Implementation Success
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Changing The Way We Work Together: The “DevOps” Opportunity
Looking for candid and insightful conversations between IT industry professionals in a dynamic, unpredictable talk-show format? Please join talk show facilitator Peter McGarahan as he welcomes industry expert William Keyworth to discuss the elephant … [Read more...] about Changing The Way We Work Together: The “DevOps” Opportunity
Webinar: Service Management and Project Management Compared
Presented by Graham Furnis, ITIL and Project Management Consultant. www.grahamfurnis.com Successful ITSM initiatives require equally good practice when implementing solutions. These solutions take the form of multiple projects that must be managed … [Read more...] about Webinar: Service Management and Project Management Compared
5 Ways How Process Management Tools Can Ensure ITIL Implementation Success
The ITIL framework represents the most advanced and best practice approach to IT service management. However, we all know it's a long way from the design of a process to its successful implementation. Learn how active process automation tools can … [Read more...] about 5 Ways How Process Management Tools Can Ensure ITIL Implementation Success
Innovative Performance Support: Strategies and Practices For Learning In The Workflow
Join Bob Mosher, celebrated author and Chief Learning Evangelist at Ontuitive for a 40 minute conversation the importance of learning at the moment of need, and the industry's shift towards performance support. When departments roll out new systems … [Read more...] about Innovative Performance Support: Strategies and Practices For Learning In The Workflow
Communications Management: Promoting the Value of Your Services
Presented by Eddie Vidal, Manager of Enterprise Support Services, University of Miami. Creating a communications plan for your IT organization will help define communication efforts so your message is consistent and the value of your services is … [Read more...] about Communications Management: Promoting the Value of Your Services
Right Information – Right When Its Needed
Written by Graham Furnis. Recently I was engaged with eLearning solution provider Ontuitive. They have a different perspective for managing and operating within their industry's space. I like the company, the solution, and the people I engaged with; … [Read more...] about Right Information – Right When Its Needed
Webinar: Having a Second Look at Service Catalog
Presented by Graham Furnis, Senior Consultant at Thought Rock. The Service Catalog sits between IT and the Customer. It has an ITIL process to manage it and at the same time acts as a key tool for successful IT Service Management. This presentation … [Read more...] about Webinar: Having a Second Look at Service Catalog
Webinar: Recognizing Your Service Desk: Rewards Made Simple and Inexpensive
Presented by Phil Gerbyshak, Author & Call Center management expert Raise your hand if you feel you recognize your team enough. Now raise your other hand if you feel you get rewarded and recognized enough. Now you know there's a disconnect, but … [Read more...] about Webinar: Recognizing Your Service Desk: Rewards Made Simple and Inexpensive
Webinar: How to Apply the Microsoft Operations Framework (MOF)
Managing and Operating a Microsoft Private Cloud Presented by Kathleen Wilson, Program Manager at Microsoft The Microsoft Operations Framework team is has completed a new guide: Managing and Operating a Microsoft Private Cloud - How to Apply the … [Read more...] about Webinar: How to Apply the Microsoft Operations Framework (MOF)