In today's competitive and increasingly borderless digital economy, more companies are choosing to hire IT specialists who meet or exceed current international ITIL certification requirements. As a result, many forward-thinking operations have … [Read more...] about ITIL Certification Requirements
Interested in pursuing your ITIL Foundation certification but want to understand how this new skill set will translate into the workplace? How does adopting ITIL impact the ITIL department, other departments and the business overall? Join John … [Read more...] about ITIL How Does it Impact Your Business
Part 2, Presented by Charles Cyna, President, ThinkITSM Corp. Back by popular demand, dynamic speaker Charles Cyna joins us to kick off Thought Rock Live with a special two-part webcast series! “Perception is reality” many service organizations (IT … [Read more...] about Webinar: Building a Customer Satisfaction Survey that Drives Service Improvement
Contributor: Frank Herman OK you've decided to implement ITIL processes and you're trying to figure out ways to make it really work well. Consider using process automation/management tools to implement your ITIL processes! These tools unite an … [Read more...] about Consider Using Process Automation Tools To Ensure ITIL Implementation Success
Written by Graham Furnis. Recently I was engaged with eLearning solution provider Ontuitive. They have a different perspective for managing and operating within their industry's space. I like the company, the solution, and the people I engaged with; … [Read more...] about Right Information – Right When Its Needed
Written by Professional and Life Coach Hélène Bellerose from Voila Coaching How often have you been sitting in front of your computer screen knowing full well that you have to start your project, email, document, presentation, whatever it may be, … [Read more...] about Have You Ever Heard of Mind Mapping?
During his Thought Rock Live presentation, Eddie Vidal referenced a couple ITIL templates to measure metrics. He has passed along the soft copies for us to share with you. Incident Management Activity Process Flow The Incident Management Process … [Read more...] about Templates: Incident Management Metrics
Presented by Graham Furnis, Senior Consultant at B Wyze This session examines the ITIL v3 refresh 2011 Change Process and some notable updates from the 2007 books. Learning Nuggets: Review the overall Change Process Discuss Change Type Discuss the … [Read more...] about Webinar: ITIL 2011 Refresh: Has “Change” Changed?
Join us for a real life case study with an organization who is leveraging rapid development to take an existing course online quickly and on budget. Learn how Logiq3, a risk management and life reinsurance business, identified their challenges, … [Read more...] about Webinar: Taking a Large Classroom-Based Course Online Quickly and on Budget
Written by Graham Furnis It's been several months since the 2011 refresh ITIL books were released and I've enjoyed reading through them. This article is another in the series I will present that discusses new Refresh ideas and concepts. Design … [Read more...] about Do We Really Need Design Coordination?