ITIL, or the Information Technology Infrastructure Library, is the internationally recognized, qualifications-based program preferred by business leaders worldwide. The five ITIL certification levels within the most current ITIL V4 framework─ … [Read more...] about ITIL Certification Levels
ITIL Certification Requirements
In today's competitive and increasingly borderless digital economy, more companies are choosing to hire IT specialists who meet or exceed current international ITIL certification requirements. As a result, many forward-thinking operations have … [Read more...] about ITIL Certification Requirements
Webinar: A Practical Approach to Implementing ITIL®
In this on-demand webcast, Mike Hoevenaars discusses how organizations can implement ITIL and move to a new level of process maturity. CSI talks about the 7 step improvement process and the knowledge spiral, and tells us that by making our process … [Read more...] about Webinar: A Practical Approach to Implementing ITIL®
The Project Manager: The Role You Play In a Project’s Success
Julie Reaume, Director of Development at MindMuze, discusses the impact a Project Manager's personality and leadership style has on their projects. She explores how certain traits can lead to success, help recognize when traits present challenges, … [Read more...] about The Project Manager: The Role You Play In a Project’s Success
Webcast: Your Internal Plan: What To Do When Microsoft Ends Their Support
Presented by John Towsley, CEO Mind Muze. IT managers face many challenges with the pending forced migration from XP and 2003 to the newer supported Windows and Office versions. These challenges include not only completing the technical … [Read more...] about Webcast: Your Internal Plan: What To Do When Microsoft Ends Their Support
Pete Talks: Business and Technology Trends That Will Change The Way We Work!
Hosted by Peter McGarahan. Rapid and breathtaking technology advances are forcing radical changes in how service and support organizations function. This includes their culture, leadership, and even careers. Global business and social trends, as well … [Read more...] about Pete Talks: Business and Technology Trends That Will Change The Way We Work!
Webinar: Using Lean/Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices
Presented by Frank Herman, Principal at LeanVista LLC If you plan to leverage the power of ITIL's service delivery best practices, what you're really doing is a series of process improvement projects. Learn from the best practices of process … [Read more...] about Webinar: Using Lean/Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices
Webinar: Collaborative Teaming: How to Manage Team-Based Projects
Julie Reaume, Director of Development at MindMuze, will discuss how to manage projects as a collaborative team effort, focusing on the Do's and Don'ts, benefits and challenges, and why it's important to not have only Managers "manage". Key … [Read more...] about Webinar: Collaborative Teaming: How to Manage Team-Based Projects
Pete Talks: Delivering ROI by Taking Focused Actions from a Process Gap Analysis
Hosted by Peter McGarahan. Join Pete McGarahan as he welcomes Jim Bolton, President of Propoint Solutions. Jim will be sharing his professional expertise, lessons learned and practical experience in the areas of process assessment leading to … [Read more...] about Pete Talks: Delivering ROI by Taking Focused Actions from a Process Gap Analysis
Pete Talks: Building A Star Performer Customer Service Team
Hosted by Peter McGarahan Join us as we converse with Mary Cruse, senior support manager for First American, to discuss the components and characteristics of a Star Performing Customer Service team. Learn how to build and grow a team to … [Read more...] about Pete Talks: Building A Star Performer Customer Service Team