Presented by Phil Gerbyshak, Author & Call Center management expert Raise your hand if you feel you recognize your team enough. Now raise your other hand if you feel you get rewarded and recognized enough. Now you know there's a disconnect, but … [Read more...] about Webinar: Recognizing Your Service Desk: Rewards Made Simple and Inexpensive
Webinar: How to Apply the Microsoft Operations Framework (MOF)
Managing and Operating a Microsoft Private Cloud Presented by Kathleen Wilson, Program Manager at Microsoft The Microsoft Operations Framework team is has completed a new guide: Managing and Operating a Microsoft Private Cloud - How to Apply the … [Read more...] about Webinar: How to Apply the Microsoft Operations Framework (MOF)
Webinar: Practical Stories of ITIL Quick Wins
Presented by Thought Rock Co-Founder John Towsley and Thought Rock Senior Consultant Graham Furnis. Success builds on success. Targeting quick wins at the onset and throughout implementing ITIL is crucial for building momentum and maintaining … [Read more...] about Webinar: Practical Stories of ITIL Quick Wins
Webcast: Conducting Post-Mortem Meetings Without Blame
Presented by Julie Reaume, Director of Development at MindMuze. Post-mortem. A word that conjures up fear and dread in the best of us. The idea of a post-mortem meeting can make our teams (and ourselves) defensive...even before the meeting begins! … [Read more...] about Webcast: Conducting Post-Mortem Meetings Without Blame
Have You Ever Heard of Mind Mapping?
Written by Professional and Life Coach Hélène Bellerose from Voila Coaching How often have you been sitting in front of your computer screen knowing full well that you have to start your project, email, document, presentation, whatever it may be, … [Read more...] about Have You Ever Heard of Mind Mapping?
Webinar: Is Release Management Necessary?
Release Management aims to plan, schedule and control the movement of releases to test and live environments. It is often an after-thought to Change Management. The primary goal of this ITIL process is to ensure that the integrity of the live … [Read more...] about Webinar: Is Release Management Necessary?
Webinar: Drive Down Call Volumes Using Learning Technologies and Techniques
Reducing call volumes and cost is a constant objective for Service Desks. The latest learning tools and techniques can be deployed to help in the cause. Join Thought Rock Co-Founder John Towsley as he shows you: What calls to target for … [Read more...] about Webinar: Drive Down Call Volumes Using Learning Technologies and Techniques
Webinar: IT Outsourcing Trends in 2012. Is Outsourcing Still Considered a Bad Word?
Is outsourcing still considered a bad word? For more than two decades the service industry has discussed the pros and cons of outsourcing. The arguments used to include key phrases like "cheap labor" and "poor customer service levels", but now there … [Read more...] about Webinar: IT Outsourcing Trends in 2012. Is Outsourcing Still Considered a Bad Word?
Webinar: Business Continuity and Disaster Recovery Management – A Straight Forward Approach
Presented by Wes Gorham, Senior BC/DR Consultant with Integritas Solutions "Don't put all your eggs in one basket." This old chestnut is particularly appropriate when it comes to managing risk. Risk represents different things depending on your … [Read more...] about Webinar: Business Continuity and Disaster Recovery Management – A Straight Forward Approach
Webinar: Bringing 2012 into Focus Through Goal Setting
Back by popular demand, Professional and Life Coach Hélène Egan was on Thought Rock Live discussing Goal Setting. Discover how to set great goals, learn tools to keep those goals in mind, and create a plan for seeing it through to the finish line. By … [Read more...] about Webinar: Bringing 2012 into Focus Through Goal Setting