Part 1, Presented by Charles Cyna, President, ThinkITSM Corp. Back by popular demand, dynamic speaker Charles Cyna joins us to kick off Thought Rock Live with a special two-part webcast series! Most IT organizations would agree that customer … [Read more...] about Webinar: Building a Customer Satisfaction Survey that Drives Service Improvement
Webinar: Building a Customer Satisfaction Survey that Drives Service Improvement
Part 2, Presented by Charles Cyna, President, ThinkITSM Corp. Back by popular demand, dynamic speaker Charles Cyna joins us to kick off Thought Rock Live with a special two-part webcast series! “Perception is reality” many service organizations (IT … [Read more...] about Webinar: Building a Customer Satisfaction Survey that Drives Service Improvement
Pete Talks: The Power of Metrics, Reporting and Storytelling with Malcolm Fry
Please join talk show facilitator Peter McGarahan as he welcomes Malcolm Fry. When your boss asks you how your team is performing, what's your response? What stories, reports or data are you sharing? To what result? What are the right measurements … [Read more...] about Pete Talks: The Power of Metrics, Reporting and Storytelling with Malcolm Fry
Pete Talks: Building a Successful Knowledge Management Program
Please join talk show facilitator Peter McGarahan as he welcomes Knowledge Champion William G. Purcell. Bill leads the IT Enterprise Support organization for Paychex Inc. Peter and Bill will discuss and share Knowledge Management success stories and … [Read more...] about Pete Talks: Building a Successful Knowledge Management Program
Webinar: Get your priSM Credential- Becoming a Professional in IT Service Management
IT Process Consultant Cathy Kirch joins Thought Rock to talk about the priSM credential and it's place in the IT industry. Attendees of this webcast will walk away knowing: What priSM is Who it is intended for Why IT professionals should be … [Read more...] about Webinar: Get your priSM Credential- Becoming a Professional in IT Service Management
Changing The Way We Work Together: The “DevOps” Opportunity
Looking for candid and insightful conversations between IT industry professionals in a dynamic, unpredictable talk-show format? Please join talk show facilitator Peter McGarahan as he welcomes industry expert William Keyworth to discuss the elephant … [Read more...] about Changing The Way We Work Together: The “DevOps” Opportunity
Webinar: Service Management and Project Management Compared
Presented by Graham Furnis, ITIL and Project Management Consultant. www.grahamfurnis.com Successful ITSM initiatives require equally good practice when implementing solutions. These solutions take the form of multiple projects that must be managed … [Read more...] about Webinar: Service Management and Project Management Compared
5 Ways How Process Management Tools Can Ensure ITIL Implementation Success
The ITIL framework represents the most advanced and best practice approach to IT service management. However, we all know it's a long way from the design of a process to its successful implementation. Learn how active process automation tools can … [Read more...] about 5 Ways How Process Management Tools Can Ensure ITIL Implementation Success
Communications Management: Promoting the Value of Your Services
Presented by Eddie Vidal, Manager of Enterprise Support Services, University of Miami. Creating a communications plan for your IT organization will help define communication efforts so your message is consistent and the value of your services is … [Read more...] about Communications Management: Promoting the Value of Your Services
Webinar: Having a Second Look at Service Catalog
Presented by Graham Furnis, Senior Consultant at Thought Rock. The Service Catalog sits between IT and the Customer. It has an ITIL process to manage it and at the same time acts as a key tool for successful IT Service Management. This presentation … [Read more...] about Webinar: Having a Second Look at Service Catalog