Think and Act Holistically Look around in your own environment. You can see challenges, obstacles, resources and opportunities everywhere. How do you distinguish one from the other and from all of this how do you determine a path? How will … [Read more...] about It’s Not DevOps OR ITIL, It Is DevOps AND ITIL
Who is the User? The User is a person who uses the IT Service on a day-to-day basis. Users are distinct from Customers when used in IT Service and Process Management documentation.The term “Customer” is a common place business term in line … [Read more...] about Who is the ITSM Customer?
Technology based services are everywhere. Some services may be simple compared to others. Whether simple or complex every service needs to be managed. They need to be planned, designed, built, tested, delivered, made available, maintained, validated … [Read more...] about Power of the ITIL Framework
On Location: Golden Circle Tour - Reykjavik, Iceland Case Topic: ITIL Guiding Principles - Progress Iteratively with Feedback - Collaborate Iceland - the ancient land of fire and ice. The land of Vikings, rich with their history of … [Read more...] about IT Service Management Around the World
On Location: Executive Strategy and Planning Retreat - Nowy Swiak, Warsaw, PolandCase Topic: ITIL 4 Foundations: Value Stream - Strategic Service Planning Headquarters - Warsaw, Poland. “Global Growth” is the theme for this year’s … [Read more...] about IT Service Management Around the World – Value Stream
On Location: Summer Wine Festival - Rheingau Region, Hochheim, Germany Case Topic: ITIL Guiding Principles - Focus on Value: Start Where You Are The summer wine festival. It is a celebration of previous years successes. Everyone is enjoying the … [Read more...] about IT Service Management Around the World: ITIL Guiding Principles – Focus on Value – Start Where You Are
On Location: Salvaleon De Higuey, Dominican RepublicCase Topic: Simple Service Value Stream The idea of an all inclusive resort vacation. Everyone has visions of what that must be like… just picture it: blue sky, fluﬀy clouds, palm trees, golden … [Read more...] about IT Service Management Around the World – ITIL 4 Foundations: Simple Service Value Stream
Foundations training is focused on the key concepts and terminology of ITIL. The ITIL library is a collection of publications that document the best practices for the management of IT enabled services. This ITIL framework provides guidance and a … [Read more...] about How is ITIL 4 Foundation different from ITIL 3?
Leading a generation of business owners, managers and entrepreneurs to achieve corporate objectives and maximize returns while minimizing risk, ITIL, or the Information Technology Infrastructure Library, is quite simply the most widely recognized and … [Read more...] about What is ITIL V3, and How Does it Differ from ITIL 2011?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that assist business leaders in determining the ideal approach to designing, delivering, managing, and improving how IT is used within their … [Read more...] about What is ITIL CSI (Continual Service Improvement)?